DELIVERY & RETURNS

POSTAGE

We aim to dispatch all scarves by First Class post within 24 hours, Monday to Friday excluding bank holidays. Please phone 07787547842 if you have any queries.

COST OF POSTAGE

UK Delivery Cost Delivery Time
Standard (incl.CI,IOM,BFPO) £3.00 2-3 working days

INTERNATIONAL DELIVERY

International Delivery Cost Delivery Time
Europe £6.00 8-10 working days
Rest Of World £10.00 12-14 working days

For worldwide deliveries, please email jodie@jodieaziz.com or phone 07787 547 842 to request a quote for the shipping cost which is based on weight & dimension of the box.

RETURNS AND REFUNDS

  • You are entitled to exchange up to 21 days from the dispatch of goods for online purchases.
  • The returned products must be new, in perfect condition and complete with packaging.
  • Used or customer damaged items cannot be refunded or exchanged.
  • Please reconfirm the delivery address for exchange items.
  • You are entitled to exchange products purchased in The Sale if goods are returned within 7 working days of receipt.
  • All return items should be sent to: Jodie Aziz, 11 Coach House Lane, London, N5 1AW
  • Please note that return postage cannot be refunded.
  • We aim to process all exchanges within 10 days. However during busy times, this might take slightly longer.
  • If your delivery has arrived damaged, please phone 07787547842 to discuss. However, please note that there may be slight variations and irregularities on our products due to the charming nature of hand block printing.